Proper energy storage system maintenance is complex. Maximizing the lifetime value of your asset requires technicians with a comprehensive skill set across multiple technologies to ensure optimal performance and reduce the risk of system downtime, all while upholding thorough health and safety standards.

Fluence delivers unparalleled insights and services built on decades of energy sector knowledge. Our team follows through on our commitments and is focused on building strong, long-term partnerships with our customers. We find creative solutions to maximize your asset value and meet the unique commercial and operational requirements of energy storage projects.

We’ve packaged this extensive experience into four levels of Operational Services Packages and full turnkey Delivery Services.

Fluence Operational Services Packages

LEVEL 1

GUIDED SERVICE

Fluence provides comprehensive training for your team to operate the system and perform preventative and reactive maintenance. This level includes access to the 24/7 help desk, software upgrades and equipment warranties.

LEVEL 2

SHARED SERVICE

Shared Service adds reactive maintenance and 24/7 monitoring. Fluence trains your team to operate the energy storage system and perform preventative maintenance. Includes limited performance guarantees.

LEVEL 3

COMPLETE SERVICE

Fluence performs all preventative and reactive maintenance and 24/7 monitoring. This level includes performance guarantees for time-based availability, with the option to add commercial or customized availability guarantees.

LEVEL 4

ASSET MANAGEMENT

Fluence provides complete asset management including operational, contractual, financial, and risk management. We will manage relationships with stakeholders, including investors, off-takers, grid operators, and contractors, allowing the owner to focus on the financials of the business.

Learn more about our Operational Services.

 

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Level 1: Guided Service

With this service, Fluence trains and certifies the owner’s maintenance technicians, enabling them to operate the system as well as perform preventative and reactive maintenance. Customers opting for Guided Service are comfortable taking responsibility for their system’s operational availability.

This level has limited performance guarantees, and requires quality control inspections and the periodic re-certification of maintenance teams.

Ideal for

Customers with little to no commercial performance requirements and a low level of risk for under-performance

Technicians with experience maintaining storage components such as inverters, fire suppression, HVAC and transformers

Risk

Level 2: Shared Service

Our Shared Service offering adds 24/7 monitoring, reactive maintenance, spare parts and preventative maintenance training for our customer’s technicians. Organizations selecting this option are comfortable taking on some risk and responsibility for their system, including its availability, but rely on Fluence’s expertise in performing more complex reactive maintenance tasks.

Limited performance guarantees and time-based availability are possible options for the Shared Service level.

Ideal for

Leaner companies with fully utilized maintenance teams and/or less experience with the major components of an energy storage system

Risk

Level 3: Complete Service

With this package, Fluence provides performance guarantees, all preventative and reactive maintenance and 24/7 monitoring. Complete Service enables customers to minimize risk and rely on Fluence’s expertise in asset maintenance through a comprehensive service package.

Ideal for

Leaner companies with smaller maintenance teams and/or limited experience with the major components of an energy storage system

Customers operating in high-risk commercial environments with strict performance guarantees and who value optimizing system performance over time

Risk

Level 4: Asset Management

With Level 4, Fluence acts on behalf of the owner and assumes responsibility for the asset’s management, including operations and maintenance, market participation, and financial, risk and stakeholder management. This package allows the owner to focus on the financials of their business while Fluence manages all operational aspects and risk. Available in select markets.

Ideal for

Customers who do not have the capability or desire to manage the day-to-day operations of their energy storage facility and want a trusted partner to manage the asset on their behalf

Financial investors or other non-traditional owners who require full asset management to minimize investment risk and maximize commercial gains over time

Risk

Delivery Services

Fluence provides full turnkey implementation services for our energy storage products, including Engineering, Delivery, Installation, and Commissioning. Our team has a proven record of designing and installing projects worldwide with a deep knowledge of the complexities around bringing a system online. We work directly with customers along every step of the way to ensure safe and on-time delivery of their energy storage systems.

ENGINEERING

Project support including ground studies, plant and site layouts, electrical drawings, engineering studies, network diagrams, and manufacturing reports.

DELIVERY

Delivery of core storage system equipment, including Cubes, inverter blocks, distributed controls, cabling, switchgear, transformers, metering, and more.

INSTALLATION

Full storage equipment and balance of plant installation, including project and subcontractor management, customer handovers, and operation training.

COMMISSIONING

Comprehensive configuration and startup services ensure all Fluence storage equipment, controls, software, and applications are functioning as designed.

Fluence Academy training home page on computer monitor screen

Fluence Academy

The Fluence team’s over 14 years of experience has been distilled into a new, online customer training platform, Fluence Academy. With a variety of training packages to address the needs of stakeholders, the platform empowers customers to conveniently get trained on-demand, from any device, and at their own pace.

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